RETURN & REFUND POLICY

  • Returns must reference a Return Authorization Number (RMA#), be returned in original packaging, and be resalable as new
  • Any product returned without an RMA# will not be issued a credit
  • Our shipping department will NOT accept any packages without an RMA or EX # on the package and merchandise will not be credited
  • Credit will be issued on merchandise only, not freight
  • Return shipping is customer’s responsibility and should be sent prepaid. Grommet Mart, Inc. does not accept COD’s
  • All returns must be received within 7 days of purchase
  • Any Grommet Machines or Dies that are defective due to material or manufacturer defects will be accepted for replacement during the warranty period only
  • All returns, except for defective products, will be charged a minimal 20% restocking fee
  • Hand Tools and Dies are final sale, and cannot be returned NO EXCEPTIONS.
  • We will not accept the return of used products. Items must be in new/unused condition when received
  • Any returns will NOT be accepted after 30 days
  • Credits due to return may take 30-45 days to process
  • Customer is responsible for freight charges on refused & undeliverable orders
  • Claims for shortage, damages and discrepancies must be made within 7 days of receipt of goods and must have original shipping carton.
  • We ship orders same day if processed before 3pm. If you require next day air shipping on orders placed after 4pm, please contact us directly at 973-569-4100.
  • Free Shipping on orders over $100.00, except for expedited shipments.
  • Customers are responsible for customs duties and taxes.

Grommet Mart will ship any of your orders except LTL shipment in same day unless it’s after 3:30pm EST time return.

CONTACT US

Phone: 1-800-923-1022
Email: info@grommetmart.com

FREE shipping on orders over  $100.00 Cont.U.S only.

Support forum
for over 24h

Address: 85-99 Hazel St.
Paterson NJ 07503 USA

SEND US AN EMAIL

Please, send your inquiry with this form below.

    close

    WELCOME TO GROMMETMART!

    Sign up and receive your exclusive discount and keep up to date on our latest product offer…🎁

    We don’t spam! Read our privacy policy for more info.