RETURN & REFUND POLICY

At GrommetMart, we want to ensure that customers receive the correct products for their applications. Please review product specifications, size charts, and compatibility information carefully before placing your order. If you are unsure which product, die, or machine is correct for your application, please contact us before ordering.

RETURN PERIOD

Return requests must be submitted within 7 calendar days from the date the order is delivered.

Customers must contact GrommetMart and obtain a Return Merchandise Authorization (RMA) number before returning any product. Returns sent without an authorized RMA number will not be accepted or credited.

Once an RMA is issued, the return shipment must be sent within 5 business days.

RETURN CONDITION

Returned merchandise must:

– Be new, unused, and in resalable condition

– Be returned in its original packaging

– Include all original parts, accessories, manuals, and packaging materials

– Have the authorized RMA number clearly shown on the return package

Used, installed, modified, damaged, or incomplete products are not eligible for return.

RESTOCKING FEE

Approved returns of non-defective merchandise are subject to a 20% restocking fee.

Original shipping and freight charges are non-refundable.

Return shipping costs are the responsibility of the customer unless GrommetMart determines that the return is due to an error made by GrommetMart.

Returns must be shipped prepaid. COD shipments will not be accepted.

FINAL SALE ITEMS

The following items are final sale and are not eligible for return:

– Dies

– Hand tools

– Custom-made or custom-configured products

– Special-order products

– Products manufactured, modified, or configured specifically for the customer

Defective products remain covered by the applicable manufacturer warranty.

MACHINES

Before purchasing a machine, customers are responsible for confirming the required fastener type, size, material, application, and machine compatibility.

Machines that have been used, installed, modified, or specially configured for a customer are not returnable.

If a machine has a confirmed manufacturing or material defect, GrommetMart will provide service, replacement parts, repair, or replacement as applicable under the product warranty.

DAMAGED, INCORRECT, OR MISSING MERCHANDISE

Any shipping damage, shortages, incorrect products, or order discrepancies must be reported to GrommetMart within 7 calendar days of delivery.

Please retain the original shipping carton and packaging and provide photographs when requested. Claims may not be processed if the original packaging has been discarded.

REFUSED OR UNDELIVERABLE SHIPMENTS

Customers are responsible for freight, return freight, storage, redelivery, brokerage, and other carrier charges resulting from refused or undeliverable shipments unless the shipment was refused because of an error made by GrommetMart.

INTERNATIONAL ORDERS

Customers are responsible for all applicable customs duties, taxes, brokerage fees, import charges, and other destination-country fees.

These charges are not refundable by GrommetMart.

REFUND PROCESSING

After an approved return is received and inspected, any applicable refund or credit will be processed to the original payment method.

Please allow up to 10 business days after inspection for the refund or credit to be processed. Your bank or credit card provider may require additional processing time.

HOW TO REQUEST A RETURN

Before shipping any merchandise back, contact us for an RMA number:

GrommetMart

Phone: 1-800-923-1022

Email: info@grommetmart.com

Please include your order number, product information, quantity, and reason for the return.

IMPORTANT:

Do not send merchandise back without receiving an RMA number and return instructions from GrommetMart.

This policy does not limit any rights that cannot legally be excluded under applicable law.