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Frequently asked questions
1. Where is Grommet Mart Located?
Grommet Mart‘s warehouse facility located in New Jersey. Our factory is located in Europe.
4. I want to order regularly how do I get a credit account?
After your first order you can contact Grommet Mart for a credit application. This will require you to fill out the proper forms. Takes approximately 30 days for processing. Once approved, you have 30 days after placing the order to make a payment. Terms are net 30 days from date of shipment for approved accounts. A 1½% per month service charge will be applied to past due balances.
5. How can I get my machine serviced?
Grommet Mart has service representatives in New Jersey. If your machine needs service please contact us for detailed information. Being that we are located in New Jersey we are limited to where we can go, however, you can always give us a call and we will help troubleshoot any problem.
6. When will I receive my order?
Grommet Mart will ship your order same day unless it’s after 3:30pm EST time. If there is a discrepancy a Grommet Mart representative will contact you with an alternative or an ETA time.
7. Do your products come with a warranty?
All of our fastening machines come with a 1 year warranty. *manufacture errors* All of our fastening products come with a 7 day return policy (packages must be unopened) (review return policy).
8. I can't find the item I want?
All of our fastening products can be found here on our website. However if there is a specific item you require, please contact us and we will review your inquiry and try our best to produce/receive the specific item.