Welcome to Grommet Mart

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Warranty and Return

RMA policy

  • Returns must reference a Return Authorization number (RMA#), be returned in original package, and be resalable as new
  • Any product returned without and RMA# will not be issued a credit
  • That number needs to be sent with the returned merchandise in order for us to process and accept your claim
  • Credit will be issued on merchandise only, not freight
  • Return shipping is customer’s responsibility and should be sent prepaid. Grommet Mart Inc does not accept COD's
  • All returns must be received within 7 days of purchase
  • Any Grommet Machine or Die that is defective due to material or manufacturer defects will be accepted for return/replacement during the warranty period
  • All returns, except for defective products, will be charged a minimum 20% restocking fee
  • We will not accept the return of used products. Items must be in new/unused condition when received back
  • All returns will NOT be accepted after 30 days
  • Credits due to return take 30-45 days to process
  • Customer is responsible for freight charges on refused & undeliverable orders
  • Claims for shortage, damages and discrepancies must be made within 7 days of receipt of goods and must have original shipping carton.